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Unsolicited Recommendation Without Reservation For New Home Builder

To Whom It May Concern:

We built our home in Southborough, Massachusetts. It was the first time we had built a new house and we approached the project with a mixture of excitement and dread over all the unknowns – the fun in choosing all the ingredients that go into a new home – and all of the possible things that could go wrong or disappoint.

Peter Karassik of Eligius Homes Company Inc. of Sudbury, Massachusetts was the builder we selected at the recommendation of our realtor, and after our reference checking (and triple bidding) had tipped the decision in his favor.

We have never had reason to regret our choice.

Peter worked with us every step of the way and was willing to accommodate our particular style of decision making, whether it was micro-managing or late-night meetings. He was able to make constructive suggestions, even when our tastes ran outside conventional lines. Above all, his contractors were terrific, appearing when scheduled and doing generally first rate work, which we consider a testimonial to Peter’s ability to choose the right partners.

Net result: We were able to move in on our aggressive schedule, with everything in working order and looking good.

However, in the year that has elapsed, little things have come up, as they always do, that required follow-up action on Peter’s part. He has been responsive and cordial throughout, making sure that things were taken care of.

Without knowing who will read this letter, we give this unsolicited recommendation to Peter without reservation. We hope you are as happy with your new home as we are with ours.

Kenneth Kahn
Joanne Kalp

Personable Home Builders With Extraordinary Dedication, Enthusiasm And Patience

Dear Peter:

Now that my home is built, moved into, and paid for, I thought this would be a good occasion to drop you a note to express my tremendous thanks and appreciation for the outstanding job that you, your company, and your team did throughout the project. As you know, I am extremely pleased with the finished product. I hope you are as well. In a very real sense, however, I think that as much as I love my house I have taken even greater enjoyment from the process of bringing the house to completion, because it was so much fun working with such dedicated and personable group of professionals.

In particular, I wanted to take this opportunity to compliment and commend the efforts of John MacKoul and Linda Wood. Not only did they do a great job throughout the project in delivering on whatever needed to be done, but they invariably approached any request or suggestion or question that I had with a positive attitude and a friendly demeanor that made each of them a pleasure to work with and an excellent representative of your company. I am also grateful to both of them for the patience they showed throughout the job in putting up with my incessant, and usually stupid, questions and observations as things came up.

I also want to say what a pleasure it was for me to get to know you and have the opportunity of working with you. Even before we met, I had seen a number of houses that you had built or were building in the Concord area and had come to admire your work very much. Beginning on the day we met, however, I came to admire even more the simply extraordinary dedication, enthusiasm, and patience you bring to your work and offer to your clients. From the outset of the project and continuing months after the closing and indeed right up until the morning of the open house we had two Sundays ago, you consistently dealt efficiently, effectively, and enthusiastically with any and every concern that I raised, no matter how trivial on the one hand or how major on the other hand. Indeed, on many occasions you surfaced issues that I would never have recognized and dealt with issues that I had never even raised. The can-do attitude and service-oriented philosophy that you brought to this project made the experience tremendously enjoyable and also extremely educational. I myself am in a service business and I take great pride in the dedication that my firm in general and I in particular bring to our clients’ matters. I would be very pleased and very proud if my firm and I could meet the same standard of professionalism and service in working for our clients as you and your firm met in working with me.

Peter, thank you again for all of your efforts. If in the future any of your other customers are looking for a reference regarding you or your company, please feel free to give them a copy of this letter, to have them contact me directly, or to have them visit my house to see your work first hand. I hope very much that we will get to work together again in the future. In the meantime, best wishes to you, your family, John, Linda, and the rest of your excellent team for the holiday season and the new year.

Very truly yours,
Douglas H. Meal

Strongly Recommended To Any Prospective Home Buyer

To Prospective Eligius Homes Buyers,

As a result of our experience over the last twelve months, we feel compelled to write this unsolicited letter of recommendation.

We believe that many home buyers make the decision to build only with great trepidation. After meeting with several builders last year, we were anxiety-filled and glum over the prospect of becoming involved in a treacherous New England homebuilding saga that many of us have heard stories about. We wondered whether there was something inherent in home-building that made it often result in disappointment or frustration.

We ultimately picked Liberty Hill Estates not only because it promised to be a wonderful family neighborhood for our three young children, but also because we both believed Peter Karassik was someone we could work comfortably with. At this point, we are very pleased to represent that our “gut feelings” of twelve months ago have proved to be on target on both counts.

Architectural DetailAs we worked through iteration after iteration of draft architectural drawings with patience instead of pressure from Peter and his architect, John, we quickly became assured that we were working with the right builder. Once construction began and we were exposed to Peter’s employees and many of his subcontractors our comfort level continued to rise.

Peter’s exuberance, enthusiasm and excitability are contagious. I found that even when we were on different sides of an issue, he was always fair and never wavered from his standard of genuinely trying to accommodate the customer. Throughout the process, the Eligius Homes crew maintained a “can-do” attitude and responded to our “aesthetic changes” with a smile rather than a sneer. Linda, the mainstay of Peter’s office, did a remarkable job keeping calm amidst our myriad requests for information.

We are very thankful to John MacKoul, the foreman. John’s presence made our once-a-weekend trip to see the house more than enough. He made us, chronic thinker/worrier types, seem carefree with his ever-present attention to our home’s issues. A caring gentleman, full of integrity, he has been a pleasure to work with. (Not to mention the fact that our dog and children silently wish that he would move in with us.)

We’ are also grateful to all of those who brought their workmanship and artisanry to our home, from the plasterers and finish carpenters (Bobby, Sean and Erik) to the painters, John, Dennis and Raymond. We thank them not only for their skills and input, but also their pleasant manner. And to Bob Sponenberg at Kitchen Associates, who supported our choice to go for the white in the kitchen, thank you for making all those home decorator magazines come to life.

Also, many thanks to Sandee, the lighting consultant/decorator whose constant enthusiasm and genuine comments ranging from “that’s tacky” to “I love it” were invaluable and made her a joy to deal with. Lastly, thanks to Ralph Lorusso whose upbeat demeanor was surpassed only by his tile work which was done professionally and impeccably as his very thorough quote said it would.

Sure we’re a little giddy right now; we are days away from moving into a wonderful home in a great neighborhood. However, the sentiments of this letter are the same ones we have consistently conveyed to our friends throughout this process.

In conclusion, we are happy to strongly recommend Eligius Homes and Liberty Hill Estates to any prospective home buyer looking for a family-oriented neighborhood (with a pool and tennis club called Karassic Park, aptly named after the magnanimous individual who will some day agree to build it for the neighborhood). We are going to keep working on you, Peter.

Patty and Paul Gannon

Professional Subcontractors Committed To Excellence

“We began planning our dream home with Peter and his architect in early 2007. From the very beginning we had the feeling that the project was going to be a huge success. Each successive planning meeting with Peter found us outlining every detail we wanted both inside and outside the house. Nothing we asked for was impossible. Gradually our dream home took shape. The finished product went beyond all our expectations. The quality is the best we have ever seen. The phrase “under promise and over deliver” would certainly apply here. We have built 4 homes and can say without a doubt that this experience was stress free and we got exactly what we want. Everyone of Eligius Homes employees and subcontractors were professional and committed to excellence. We highly recommend Eligius Homes to be your builder and would make our home available at any time for prospective buyers to see first hand what quality Eligius quality really means.”

Joe & Maureen

Continued Commitment To Quality Customer Service

Dear Peter and Crew,

We want to send this letter in gratitude for how great it was working with you. Peter’s enthusiasm for building family homes and can-do attitude was present from the day we met and continued throughout the entire project. The sub-contractors were all professional, courteous, and wonderful to work with. I can’t remember the issues and problems we had now, but I do remember that every single time we did have a question or a problem, whether it was about construction or costs, our concerns were responded to immediately and our questions were satisfied.

To this day, if there are issues with our home (infrequent), we are still responded to immediately. Our home is very sound and well-built, and we would not hesitate to recommend your company as home builders!

Kristin and Jim Canty
Concord, MA